Privacy Policy — Logiqum
v1.0 · 2026-11-04 · Effective 2026-11-04 · logrok.com / logiqum.com
This Privacy Policy explains how Logiqum Kft. (“Logiqum”, “we”), a company established in Hungary, handles personal data. We are the data controller for personal data described here, except where we act as a processor on a customer’s behalf (see §7). We comply with the EU General Data Protection Regulation (GDPR) and applicable national law, and structure our practices to also meet applicable US requirements.
1. Our privacy-first design
Logiqum’s software is air-gapped-ready by design. Two consequences for your privacy:
- We do not collect your log data. The self-managed logrok platform and LUnA agent process logs within your own environment. Your log content, and the personal data that may be inside it, never flow to Logiqum.
- The software does not “phone home.” Licensing is verified offline; there is no mandatory telemetry. Optional product telemetry is off by default, opt-in, metadata-only, and never includes log content (see §4). Disabling it never affects the product or your license.
2. Who this applies to
This policy covers personal data of: website visitors (logrok.com, logiqum.com); prospects and customers (and their personnel) who contact us, evaluate, or purchase; and, only where opted-in, operators who enable product telemetry. It does not govern the log data you process with the software in your own environment — you are the controller of that data; where we process any of it on your behalf (e.g. a support case), our Data Processing Addendum applies (§7).
3. Data we collect, and why
| Category | Examples | Legal basis (GDPR Art. 6) |
|---|---|---|
| Website / contact | name, business email, company, message content, IP, browser/OS, pages visited | Legitimate interests (Art. 6(1)(f)) / consent for non-essential cookies |
| Account & orders | contact details, billing info, entitlement/order records, support correspondence | Contract (Art. 6(1)(b)) / legal obligation (Art. 6(1)(c)) |
| Optional product telemetry (opt-in only) | software version, enabled-feature flags, aggregate error/throughput counts | Consent / legitimate interests — see §4 |
| Security & logs of our own systems | access logs of our websites/services | Legitimate interests (security) |
We do not collect the contents of your logs, special-category data (we ask you not to send it to us), or payment-card data beyond what our payment processor handles.
4. Product telemetry (opt-in, metadata only)
By default the software transmits nothing to us. If an operator explicitly enables telemetry, the software sends only Operational Data — software version, enabled-feature flags, and aggregate error / throughput counts — to help us improve the product. Telemetry never includes log content, message bodies, hostnames of your monitored systems, or personal data of your data subjects. It can be disabled at any time and is disabled in air-gapped deployments, and disabling it never disables or degrades the software or your license. Managed-agent enrollment/heartbeat/metrics are exchanged only with your own logrok control plane and stay within your environment.
5. How we use personal data
To operate and secure our websites; respond to inquiries and provide sales/support; provision and manage subscriptions, entitlements, and billing; comply with legal obligations; and, only with opted-in telemetry, improve the software. We do not sell personal data, and we do not use customer data or inputs to train foundation models (see EULA §14).
6. Sharing & sub-processors
We share personal data only with: service providers/sub-processors acting on our behalf under contract (e.g. hosting, CRM, billing, support tooling); professional advisers; and authorities where legally required. We provide our sub-processor list on request ([email protected]). For customers under the DPA, we give at least 30 days’ advance notice of a new sub-processor and a 15-day window to object; absent a timely objection, the addition is deemed accepted.
7. Customer log data — we are a processor (DPA)
Where we process any personal data on a customer’s behalf (the self-managed model keeps this to a minimum — e.g. data a customer shares in a support case), we act as processor and the Data Processing Addendum governs, including instructions, confidentiality, security, sub-processing, assistance, and deletion/return.
8. International transfers
We are EU-based and prefer EU/EEA processing. Where personal data is transferred outside the EEA (e.g. to a US sub-processor), we rely on an adequacy decision or the EU Standard Contractual Clauses with supplementary measures, as incorporated in our DPA. Copies are available on request.
9. Retention
We keep personal data only as long as needed for the purposes above or as required by law (e.g. contract and tax records for statutory periods), then delete or anonymize it. Opted-in telemetry is retained in aggregate for product analysis.
10. Your rights
Subject to law, you may request access, rectification, erasure, restriction, portability, and objection, and withdraw consent at any time (without affecting prior processing). Contact [email protected]. You may also lodge a complaint with your supervisory authority — in Hungary, the Hungarian National Authority for Data Protection and Freedom of Information (NAIH). US residents: where applicable state privacy laws apply, you have analogous rights to know, delete, correct, and opt out of “sale”/“sharing” (we do neither).
11. Security
We apply appropriate technical and organizational measures to protect personal data; no method is perfectly secure. Our software’s air-gap-ready design keeps your log data in your control by default (§1).
12. Cookies
Our websites’ own code sets no cookies. The edge network provider that delivers our websites may set strictly necessary cookies for bot protection and security challenges; no marketing, advertising, or profiling cookies are used. We measure aggregate page views with self-hosted, cookieless analytics that stores no personal identifier and no cross-site tracking data. The logrok product interface uses only strictly necessary cookies for signing in (session cookies of the built-in identity provider) and one functional cookie that remembers whether the navigation sidebar is collapsed. Because these are needed to provide the service you request, they do not require consent; no advertising or analytics cookies are used.
13. Children
The Software and our services are for business use and not directed to children; we do not knowingly collect children’s personal data.
14. Changes & contact
We may update this policy; material changes will be posted with a new effective date. Controller: Logiqum Kft., 2094 Nagykovácsi, Berkenye utca 8., Hungary (company reg. no. 13-09-246330). Contact [email protected]. No Data Protection Officer is designated.
Contact: [email protected]. Companion documents: End User License Agreement (https://logrok.com/legal/eula); Data Processing Addendum (https://logrok.com/legal/dpa).