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Version v1.0, effective 2026-10-16. Published by Logiqum Kft. from its legal document EULA.md. Questions: [email protected].

End User License Agreement — Logiqum Software

v1.0 · 2026-10-16 · Effective 2026-10-16 · Governing entity: Logiqum Kft. (Logiqum Korlátolt Felelősségű Társaság), 2094 Nagykovácsi, Berkenye utca 8., Hungary · Company reg. no. 13-09-246330 · Tax no. 33020983-2-13

This End User License Agreement (“Agreement”) is a binding contract between Logiqum Kft. (“Logiqum”, “we”, “us”) and the individual or entity that installs, downloads, accesses, or uses the Software (“Customer”, “you”). By installing, downloading, activating, or using the Software, you agree to this Agreement. If you are accepting on behalf of an organization, you represent that you have authority to bind it. If you do not agree, do not install or use the Software. This Agreement is for business use; the Software is not intended for consumers.

1. Definitions

  • Software — the Logiqum log-intelligence platform (“logrok”) and the Logiqum universal agent (“LUnA / logrok-universal-agent”), the Converter and the Tools (both defined below), in object-code form, plus Documentation and any updates we provide. The Software is proprietary and closed-source; it is licensed, not sold.
  • Agent — the LUnA endpoint software component.
  • Converter — luna-migrate, the separate configuration-converter tool that Logiqum publishes with each LUnA release, together with its Go packages and mapping logic, and any successor or similar converter we ship.
  • Tools — the Logiqum command-line and helper programs that ship with the Software, such as logrokctl and the other administration, diagnostic, import, and validation utilities in the distribution, whether or not the Documentation lists each one.
  • Converted Configuration — the configuration files and reports a Converter or Tool produces from Customer’s own input configuration. Converted Configuration is Customer Data: Customer owns it and may use, modify, and keep it after this Agreement ends. The Converter, the Tools, and their mapping logic, rules, and tables are Software and Logiqum Content, and are not Customer Data even though Converted Configuration is produced by them.
  • Documentation — the then-current published usage documentation for the Software.
  • Order — an order form, quote, or online purchase referencing this Agreement that specifies the purchased tier, term, quantities (e.g. agents / Log Source Hosts), and Fees.
  • Entitlement — the cryptographically-signed license record that authorizes a tier and/or capabilities, verified by the Software offline (see §4).
  • Free Tier (“Core”) — the no-charge capability level defined in the Documentation.
  • Paid Tier (“Apex”) — the paid capability level, unlocked by a valid Entitlement per an Order.
  • Evaluation — a time-limited, no-charge grant of Paid-Tier capabilities for assessment.
  • Customer Data — log data, events, and other content that Customer or its systems feed into or store with the Software, and results the Software derives from it for Customer.
  • Affiliate — an entity that controls, is controlled by, or is under common control with a party, where control means owning more than 50% of the voting interests.
  • Authorized Users — Customer’s and its Affiliates’ employees and individual contractors whom Customer permits to use the Software on Customer’s behalf.
  • Open-Source Component — any software, library, rule set, or data file included with or used by the Software that is made available under an open-source or other public license (for example, the GNU GPL or LGPL, Apache 2.0, MIT, BSD, MPL, AGPL, or the Detection Rule License), as listed in the third-party notices and open-source inventory published in the Documentation.
  • Logiqum Interfaces — the non-public communication protocols, message and wire formats, APIs, file and storage formats, and license-file formats used by or between components of the Software (for example, Agent enrollment, configuration, heartbeat, and relay exchanges with the control plane, on-disk spool and buffer formats, and the Entitlement format), excluding open standards the Software implements (such as RFC 5424 syslog, OTLP, or HTTP) and interfaces the Documentation publishes for customer integration.
  • Logiqum Content — the detection rules, correlation logic, parsers, models, dashboards, reports, templates, and other content that Logiqum authors and ships with or for the Software, excluding Open-Source Components.
  • Operational Data — non-content telemetry about the Software’s own operation (see §5); expressly not Customer’s log data or other Customer Data.

2. License grant (tiered)

Subject to this Agreement, Logiqum grants Customer a revocable, limited, non-exclusive, non-transferable, non-sublicensable license to install and use the Software, as follows:

  • (a) Free Tier (“Core”) — you may use the Free-Tier capabilities of the Software at no charge if any of the following applies: (i) your use is non-commercial; (ii) the Agent is used together with a validly-licensed logrok deployment (“bundled with logrok”); or (iii) your commercial, standalone use does not exceed ten (10) Agents. This is a perpetual grant for so long as you comply with this Agreement.
  • (b) Paid Tier (“Apex”) — you may use the Paid-Tier capabilities during the term of, and to the quantities stated in, an Order for which Fees are paid, unlocked by your Entitlement.
  • (c) Evaluation — if we provide an Evaluation, you may use the stated capabilities for the evaluation period, solely for internal evaluation in a non-production capacity. Evaluations are provided AS IS with no warranty, support, indemnity, or SLA (§8, §9, §10 notwithstanding, the liability cap for Evaluation is US$500).
  • (d) Bundled with logrok — where the Agent is bundled with a logrok subscription, the Agent capabilities licensed by that subscription carry no separate Agent fee; the applicable logrok Order governs quantities (e.g. Log Source Hosts).

Use exceeding your Entitlement or the conditions above requires a corresponding Order.

(e) Internal business purposes. Every grant in this §2 is for Customer’s internal business purposes only — processing Customer’s own data, and data Customer is lawfully entitled to process, for Customer’s own operations — unless an Order expressly authorizes use on behalf of third parties (for example, a managed-security-service Order). A license granted for one purpose (for example, a Free-Tier, Evaluation, development, or non-production instance) may not be used for another (for example, production, marketing, demonstration to third parties, or competitive work).

(f) Authorized Users and Affiliates. Customer may let Authorized Users, including contractors operating the Software for Customer, use the Software on Customer’s behalf. Customer is responsible for their compliance and is liable for their acts and omissions as for its own.

3. Capability enforcement by license key

Capabilities above the Free Tier are gated by the Entitlement / license-key functionality in the Software. You may not move, change, disable, remove, obscure, or otherwise circumvent that functionality, nor use or access any capability you are not licensed for. Circumventing the license-key functionality is a material breach of this Agreement.

Without limiting the above, you will not: (a) create, alter, forge, or share license files or Entitlements, or use an Entitlement issued for another person or deployment; (b) tamper with clocks, trial or grace-period state, installation fingerprints, or counters the Software uses to apply its Entitlement; (c) start a further Evaluation for the same deployment by reinstalling, wiping, cloning, or otherwise resetting it; (d) exceed, or disguise use above, the licensed quantities (for example, by aggregating many sources behind one counted source to avoid counting them); or (e) distribute or use any tool, patch, or instruction whose purpose is to do any of the above. That the Software cannot technically prevent an action does not make the action permitted.

4. Offline licensing — no phone-home

The Software is air-gapped-ready by design. The Entitlement is verified entirely offline by cryptographic signature; the Software does not require, and the license grant is not conditioned on, any connection to Logiqum or any external license server. For air-gapped or disconnected deployments, Logiqum provides an offline license file that the operator installs; the Software verifies it locally and, on validity, unlocks the licensed tier. Expiry or invalidity of an Entitlement causes the Software to fall back to the Free Tier, not to cease functioning. No feature of this Agreement obligates the Software to “call home” to remain licensed.

5. Telemetry — opt-in, and never license-gating

The Software does not transmit Operational Data to Logiqum by default. Optional product telemetry may be enabled by the operator (“opt-in”); when enabled, it transmits only Operational Data (e.g. Software version, enabled-feature flags, error and throughput counts) and never Customer log content or personal data of data subjects. Operator may disable it at any time, and it is disabled in air-gapped deployments. Disabling or the unavailability of telemetry does not disable, degrade, throttle, or otherwise affect the Software or the license. Managed-agent enrollment, heartbeat, and metrics are exchanged only with Customer’s own logrok control plane and remain within Customer’s environment; they are not transmitted to Logiqum. Operational Data that Customer opts to share is not Customer Data.

6. Restrictions

6.1 Use restrictions

Except as this Agreement or an Order expressly permits, and subject always to §6.2 and §6.3, you will not, and will not permit or help anyone else to:

  • (a) Copy or modify. Copy the Software (other than reasonable copies for licensed installation, backup, disaster recovery, and non-production testing within your Entitlement), or modify, translate, adapt, or create derivative works of it.
  • (b) Distribute or host for others. Rent, lease, lend, sell, resell, sublicense, assign, distribute, publish, or otherwise make the Software available to any third party, or use it to provide a service bureau, time-sharing, hosted, or managed service to third parties.
  • (c) Reverse engineer. Reverse engineer, decompile, disassemble, decrypt, or otherwise attempt to derive the source code, underlying structure, algorithms, or non-public design of the Software, including by analyzing, capturing, replaying, or emulating Logiqum Interfaces (for example, inspecting Agent-to-control-plane traffic or license files in order to reimplement either side), or by analyzing its file, storage, spool, or license-file formats.
  • (d) Circumvent. Circumvent the license-key functionality or Entitlement limits (§3), or any technical measure that protects the Software or its integrity (such as code signing or configuration signatures).
  • (e) Notices. Remove, alter, or obscure any copyright, trademark, license, or other proprietary notice in or on the Software or Documentation.
  • (f) Compete. Access or use the Software, Documentation, or Logiqum Content to build, train, improve, or operate a competing product or service, to perform competitive analysis, or to copy its ideas, features, functions, interfaces, or user-interface design.
  • (g) Publish benchmarks. Disclose to any third party the results of any benchmark, performance, capacity, or comparative test of the Software without Logiqum’s prior written consent. You may run such tests for your own internal evaluation and share the results within your organization and with your professional advisers under confidentiality.
  • (h) Extract content or train models. Extract, scrape, or bulk-export Logiqum Content, the Documentation, or the Software’s code or interfaces in order to reproduce them outside the Software, or use any of them (or output generated by the Software that reproduces them) as training, fine-tuning, evaluation, or retrieval data for any machine-learning or artificial-intelligence model, other than a model used by the Software itself as provided. This does not restrict your use of Customer Data or of analytic results about Customer Data.
  • (i) Unlawful use. Use the Software in violation of applicable law, including data-protection, privacy, interception, and employee-monitoring laws, or to collect data from systems or persons you are not authorized to monitor.
  • (j) Exceed scope. Use the Software beyond the tier, quantities, term, purposes, or deployment your Entitlement and Order allow.
  • (k) AI-assisted replication. Use any large language model, AI coding assistant, autonomous or semi-autonomous AI agent, or other automated system to observe, map, describe, specify, or reproduce the Software, its features, functions, workflows, user interface, Logiqum Interfaces, Logiqum Content, or Documentation, in order to create, or help create, a product, service, or component that is substantially similar to or competes with the Software or any part of it. This includes: (i) feeding the Software’s code, binaries, configuration it generates, output, screens, traffic, or Documentation into such a system as input, context, or a specification for that purpose; (ii) directing such a system to operate or probe the Software (through its user interface, APIs, or Logiqum Interfaces) to systematically catalogue its behavior for that purpose; and (iii) any “clean-room” or specification-first process in which such a system, or a person relying on its output, had that access. A process does not become permitted because a person, rather than the AI system, writes the final code, or because the result is described as an independent implementation. This does not restrict using AI tools to operate, configure, or troubleshoot the Software for your licensed purposes, to build integrations through interfaces the Documentation publishes, or to analyze Customer Data.

Each of the restrictions above is separate and independent. §6.1(f), §6.1(g), and §6.1(k) survive termination.

6.2 Rights that applicable law guarantees (interoperability)

Nothing in this Agreement restricts any act that applicable law permits notwithstanding a contractual prohibition, and §6.1 is to be read as applying only to the extent the law allows. In particular, where Directive 2009/24/EC on the legal protection of computer programs, or a national law implementing it, applies: (a) a person entitled to use the Software may observe, study, or test its functioning while performing acts they are entitled to perform, in order to determine the ideas and principles underlying any element of it; and (b) a licensee, or a person authorized to act on its behalf, may reproduce and translate the code where indispensable to obtain the information necessary to achieve interoperability of an independently created program with the Software, provided that the information is not already readily available to them, the acts are confined to the parts of the Software necessary for interoperability, and the information obtained is used only for that purpose and is not given to others or used to develop a substantially similar program, except as that law allows.

Ask us first. Logiqum publishes the interfaces intended for customer integration in the Documentation and will, on written request to [email protected], provide reasonably available interoperability information you are entitled to under applicable law, on reasonable confidentiality terms. Providing it on request does not condition any statutory right you have.

6.3 Open-Source Components

Open-Source Components are licensed to you under their own licenses, not under this Agreement. Nothing in this Agreement limits, and none of its restrictions (including §6.1(a), (c), and (h)) applies to, any right you have under the license of an Open-Source Component, and where this Agreement conflicts with such a license as to that component, the open-source license governs that component. In particular:

  • Where an Open-Source Component’s license entitles you to its corresponding source code (for example, the GNU GPL or LGPL), Logiqum’s written offer of that source, as stated in the Documentation, applies and is not affected by this Agreement.
  • Where the Software uses a library under the GNU LGPL, you may modify that library for your own use and reverse engineer the Software to the extent necessary to debug such modifications, as that license requires.
  • Logiqum provides Open-Source Components “AS IS” as part of the Software; §8 and §10 apply to them to the extent the applicable open-source license permits.

The Software as a whole, and every part of it that is not an Open-Source Component, remains subject to this Agreement.

6.4 Security testing and vulnerability reports

You may perform security testing (including vulnerability scanning and penetration testing) of your own deployment of the Software. You will report suspected vulnerabilities in the Software to Logiqum as described in the security policy in the Documentation and allow a reasonable coordinated-disclosure period before disclosing them publicly. Security testing does not authorize any act otherwise restricted by §6.1(b), (d), or (f).

7. Ownership

The Software is licensed, not sold. Logiqum and its licensors retain all right, title, and interest in and to the Software, Documentation, and all intellectual property therein. Customer retains all right, title, and interest in Customer Data. Logiqum reserves all rights not expressly granted in this Agreement; no right is granted by implication or estoppel. The Software, its structure and organization, the Logiqum Interfaces, and Logiqum Content are Logiqum’s trade secrets and copyrighted works.

Feedback. You are never required to give Logiqum suggestions, ideas, bug reports, or other feedback about the Software (“Feedback”). If you do, you grant Logiqum a perpetual, irrevocable, worldwide, royalty-free, transferable, and sublicensable license to use, disclose, and exploit the Feedback for any purpose, without obligation or attribution to you. Feedback is not your Confidential Information, but Logiqum will not identify you as its source without your consent. Feedback does not include Customer Data.

Operational Data. Where Customer opts in to telemetry (§5), Logiqum may use Operational Data to operate, support, secure, and improve the Software and may publish it only in aggregated form that identifies neither Customer nor any individual.

8. Warranty & disclaimer

For paid Software, Logiqum warrants that, for ninety (90) days after initial delivery, the Software will operate in material conformance with the Documentation; your sole remedy for breach is that Logiqum will use commercially reasonable efforts to correct the non-conformance or, failing that, refund the Fees for the non-conforming Software. Except for the foregoing, the Software is provided “AS IS” and “AS AVAILABLE”, and Logiqum disclaims all other warranties, express, implied, or statutory, including merchantability, fitness for a particular purpose, title, and non-infringement, and does not warrant that operation will be uninterrupted or error-free. Free-Tier and Evaluation use is provided “AS IS” with no warranty. The Software is not designed for use where failure could cause death, personal injury, or severe physical or environmental damage.

9. Indemnification

(a) By Logiqum. Logiqum will defend Customer against a third-party claim that a paid version of the Software, used per this Agreement and the Documentation and unmodified, infringes that third party’s patent, copyright, or trademark, and will pay damages finally awarded or agreed in settlement. This indemnity is available to all paying customers (no minimum-spend threshold). If the Software is or may be enjoined, Logiqum may procure the right to continue use, modify or replace it, or terminate and refund the unused prepaid Fees. Exclusions: claims arising from Customer modifications, combination with non- Logiqum products, use outside the Documentation, or Customer Data. This §9(a) states Logiqum’s entire liability and Customer’s exclusive remedy for infringement. (b) By Customer. Customer will defend Logiqum against third-party claims arising from Customer Data or Customer’s use in violation of law or this Agreement. Each indemnity is conditioned on prompt notice, sole control of defense (with the other party’s reasonable cooperation), and no settlement admitting the indemnified party’s liability without consent.

10. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits, revenue, or data; and (b) each party’s total aggregate liability under this Agreement will not exceed the Fees paid by Customer for the Software giving rise to the liability in the twelve (12) months preceding the event (for Free-Tier use where no Fees are paid, US$1,000; for Evaluation, US$500). Excluded from the cap and the waiver in (a): amounts owed under an Order; the parties’ indemnity obligations (§9); a party’s breach of the other’s intellectual-property rights or of confidentiality; and fraud, gross negligence, or willful misconduct. Nothing limits liability that cannot be limited under applicable (including EU consumer/mandatory) law.

11. Confidentiality

Each party will protect the other’s non-public information disclosed under this Agreement with reasonable care and use it only to perform this Agreement, excluding information that is public, independently developed, or rightfully received without duty of confidence. Logiqum’s Confidential Information includes the Software’s non-public code, internals, and design; the Logiqum Interfaces; license files and Entitlements; non-public Documentation; the results of any benchmark or test of the Software (§6.1(g)); and Logiqum’s pricing, Order terms, and roadmap. The receiving party will limit access to those of its personnel, Affiliates, and advisers who need it for this Agreement and are bound by confidentiality obligations at least as protective, and is responsible for their compliance. A party may disclose Confidential Information when required by law, regulation, or court order, after giving the other party prompt notice where lawful and reasonable help to seek protective treatment. These obligations last for the term of this Agreement and five (5) years after it ends, and for trade secrets for as long as they remain trade secrets. On termination, or on request, the receiving party will return or destroy the other’s Confidential Information, except copies retained in routine backups or as required by law, which remain protected. Customer Data is Customer’s Confidential Information.

12. Term, termination & data

This Agreement applies while you use the Software or during any Order term. Either party may terminate for the other’s material breach not cured within 30 days of notice. On termination you must stop using and delete the paid Software. Where Logiqum holds any Customer Data (e.g. in a support context), Customer has 30 days after termination to retrieve it, after which Logiqum may delete it in the ordinary course. Termination does not relieve accrued payment obligations.

Breach of license restrictions. If Customer breaches §3 or §6.1 (other than an inadvertent quantity overage that Customer corrects under §13), Logiqum may, on written notice, terminate this Agreement and every license under it, including the Free-Tier grant, if the breach is not cured within 30 days of the notice (or immediately, where the breach cannot be cured). Use of the Software in breach of §3 or §6.1 is outside the scope of the license.

Suspension of services. The Software keeps running under its offline Entitlement (§4) and Logiqum does not disable it remotely. While a material breach (including non-payment) remains uncured after notice, Logiqum may suspend support, updates, upgrade bundles, and the issuance or renewal of Entitlements, without liability and without reducing Fees due.

On termination, Customer will stop using the affected Software, delete or destroy all copies in its possession or control (except Open-Source Components, which Customer keeps under their own licenses), and, on Logiqum’s request, certify in writing that it has done so.

§§3, 6.1(f)–(h), 6.3, 7, 8 (disclaimer), 9–11, 13–14, 17, and 18 survive termination.

13. Verification (audit)

No more than once in any 12-month period and on at least 15 days’ written notice, Logiqum may verify Customer’s compliance with the licensed quantities and tier, including by requesting a signed compliance certification. If verification reveals use exceeding the Entitlement, Customer will promptly order and pay for the excess at Logiqum’s then-current list prices (or the Order’s prices, if lower), retroactive to when the excess began. Customer will keep records reasonably sufficient to show its compliance during the term and for two (2) years after it. If a signed certification is not reasonably sufficient, Logiqum may have an independent auditor, bound by confidentiality, review those records during normal business hours with minimal disruption and in compliance with Customer’s reasonable security and site policies (including for air-gapped sites, where Customer may provide the evidence by offline means). Logiqum bears the cost of verification unless it reveals underpayment of more than five percent (5%) for the period reviewed, in which case Customer reimburses its reasonable cost. Verification is Logiqum’s audit backstop; it is not a condition of the license and does not require the Software to transmit data (§4–§5).

14. AI features

Where the Software provides AI-assisted features: Logiqum does not use, and does not permit any model provider to use, Customer Data or Customer inputs to train or fine-tune foundation models. AI output may be inaccurate or incomplete and must not be solely relied upon; Customer is responsible for validating output before acting on it. Any third-party model providers used are disclosed in the Documentation / Privacy Policy.

15. Data protection

To the extent Logiqum processes personal data on Customer’s behalf, the parties’ Data Processing Addendum (available from Logiqum on request at [email protected]) applies and is incorporated by reference; it includes EU Standard Contractual Clauses for any restricted transfers. Consistent with §5, the self-managed Software is designed so that Customer log data remains within Customer’s environment.

16. Compliance; export

Customer will comply with applicable laws in its use of the Software, including EU and US export-control and sanctions laws; Customer will not use or export the Software in violation of those laws or to embargoed destinations or restricted parties. The Software contains encryption and may be subject to the EU Dual-Use Regulation (EU) 2021/821, the US Export Administration Regulations, and similar laws. Customer represents that it, its Authorized Users, and its Affiliates are not named on, or owned or controlled by a party named on, an applicable sanctions or restricted-party list, and will not use the Software for a prohibited end use (including weapons of mass destruction or, where the law so provides, military end use) without the authorizations the law requires.

17. Governing law; jurisdiction

This Agreement is governed by the laws of Hungary (excluding conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods). Disputes are resolved as follows:

  • Customers established in the European Union or the European Economic Area: the parties submit to the exclusive jurisdiction of the competent courts of Budapest, Hungary.
  • All other Customers: any dispute arising out of or in connection with this Agreement is finally settled by arbitration before the Commercial Arbitration Court attached to the Hungarian Chamber of Commerce and Industry, Budapest, under its rules in force when the proceedings start, by a sole arbitrator, in the English language, with its seat in Budapest.

The parties may agree in an Order to a different governing law and venue (for example, for US-based Customers). Nothing prevents either party from seeking injunctive or other equitable relief in any competent court for a breach or threatened breach of the other’s intellectual-property rights, of confidentiality (§11), or of §3 or §6.1. Each party agrees that such a breach is likely to cause the other irreparable harm for which money damages would not be an adequate remedy, and, to the extent the law of the court allows, that relief may be sought without proving actual damage and without posting a bond.

18. General

Neither party may assign this Agreement without the other’s consent, except to a successor of its business (with notice). If any provision is unenforceable, the rest remains in effect. This Agreement (with any Order, DPA, and Documentation referenced) is the entire agreement and supersedes prior understandings on its subject. Neither party is liable for delays caused by events beyond its reasonable control. Failure to enforce a provision is not a waiver. Notices must be in writing to the parties’ designated contacts. Customer may not assign or transfer an Entitlement except together with an assignment of this Agreement permitted above.

Acceptance and versions. You accept this Agreement as follows. (a) The appliance’s first-boot screen shows this Agreement and requires an explicit acceptance; an unattended install requires an explicit ACCEPT_EULA=yes in its answer file. (b) The Agent, the Converter, the Tools, and self-deployed Software have no acceptance screen: installing or using them is acceptance, as stated at the top of this Agreement. (c) This Agreement is always available on the product’s About page and is published with each release. A newer version applies to new installations, and to upgrades from the time it is published with that version; if you continue to use the Software after an upgrade, you accept the version shipped with that upgrade. Section 6.1 applies to the Converter and the Tools exactly as to the rest of the Software, including (c) (reverse engineering) and (k) (AI-assisted replication); the ownership of Converted Configuration stays with Customer as defined in §1.

Agent distributions. The Agent is also distributed with its own license text. That text and this Agreement are intended to be consistent; where the Agent is used under a logrok Order, this Agreement governs to the extent of any conflict, and the restrictions in §3 and §6 (including those concerning Logiqum Interfaces between the Agent and the control plane) apply to the Agent.

US Government end users. The Software and Documentation are “commercial computer software” and “commercial computer software documentation” developed exclusively at private expense. Under FAR 12.212 and DFARS 227.7202 (or equivalent agency provisions), US Government end users acquire only the rights this Agreement grants to all other customers.

Contact: [email protected]. Companion documents: Privacy Policy; Data Processing Addendum on request.